Koi Baji's Privacy Policy

Welcome to koi baji. This Privacy Policy ("Policy") describes what information we collect when you use the koi baji website or mobile application, why we collect it, how we use it, and how we keep it secure. We believe transparency is the best form of security — no hidden practices, everything stated plainly right here.

By using the koi baji platform, you consent to this Privacy Policy. If you disagree with any part of it, please discontinue use of the platform and contact our support team.

Koi baji collects your information in several ways, broken down by category below:

Koi baji uses the data it collects for the following purposes:

• For account creation, management, and verification.
• To process financial transactions such as deposits and withdrawals.
• To detect and prevent fraud, money laundering, and suspicious activity.
• To personalize your gaming experience and present relevant offers.
• To ensure responsible gaming and monitor for signs of addiction.
• To provide customer support and resolve technical issues.
• To fulfill legal obligations and comply with regulatory authority directives.
• For statistical analysis to improve platform quality and security.

Koi baji may share data with third parties in limited circumstances and for specific reasons:

• Payment Processors: Approved payment gateways including bKash, Nagad, and Rocket — used solely to process transactions.
• Technology Service Providers: Trusted providers of hosting, cybersecurity, and analytics services — covered under contractual confidentiality agreements.
• Game Provider: Licensed game providers operating Live Casino or slots games — minimal game-related data only.
• Legal Authorities: Upon a valid court order or lawful request from a government regulatory body.
• Anti-Fraud System: Fraud detection and anti-money laundering verification agencies.

Koi baji uses cookies on its website to enhance your browsing experience. Cookies are small data files stored in your browser.

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your language, theme, or preferences.
• Analytical Cookies: To understand which pages are visited most — fully anonymous data.
• Marketing Cookies: To show you relevant offers based on your interests — you can opt out at any time.

Koi baji follows the highest industry technical standards to keep your data secure. Our security framework:

• 256-bit SSL Encryption: All data transmissions are encrypted and cannot be read by third parties.
• Two-Factor Authentication (2FA): Additional verification for account login and significant changes.
• Firewall & DDoS Protection: Server-level protection against cyber attacks.
• Regular Security Audits: Periodic penetration testing conducted by independent third parties.
• Restricted access: Only authorized staff are permitted to access the relevant data.
• Data Backup: Regular backups are maintained on secure, encrypted servers.

Koi baji does not retain any data longer than necessary. Retention periods by data type:

• Account Information: For the duration the account is active and up to 5 years after closure (as required by law).
• Financial Transaction Records: 5–7 years in accordance with international financial regulations.
• KYC Documents: Up to 5 years after verification, then securely deleted.
• Gaming Logs: Up to 2 years for responsible gaming monitoring purposes.
• Marketing consent information: Until consent is withdrawn.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 12 months.

You have the following rights over your personal data on koi baji:

Koi baji strictly refrains from serving users under the age of 18. Our position on protecting minors' data:

• We do not knowingly collect personal information from anyone under the age of 18.
• If any underage member is identified, their account will be closed immediately and all associated data will be deleted.
• If a parent or guardian suspects their child is using koi baji, please notify our support team immediately.

As koi baji is an international platform, your data may occasionally be processed on servers located in other countries. In such cases:

• All data transfers strictly follow international data protection standards.
• Equivalent protection is ensured before any data is transferred to a third country.
• Standard Contractual Clauses (SCC) or equivalent legal frameworks are applied.
• Before any data is exported, the data protection laws of the relevant country are verified.

Koi baji may update this Privacy Policy when necessary. If changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email or displayed on the platform.
• Continued use of the platform after an update will be considered acceptance of the revised policy.
• If you do not agree to the updated policy, you may request to close your account.

For any questions, complaints, or requests regarding the Privacy Policy, please get in touch with us:

• Live Chat: Active 24 hours a day, 7 days a week.
• Email: [email protected] (responses within 24 hours).

We will respond in writing to any data protection request within 30 days of receipt. For complex cases, this may extend by up to 60 days — you will be notified in advance if that is the case.