Koi Baji's Terms & Conditions

Welcome to Koi Baji. These Terms and Conditions ("Terms") govern your use of the koi baji platform — including the website and mobile app. By creating an account or using the platform, you are considered to have accepted these Terms. Please read them in full before getting started.

Koi baji is a legally operated online gaming platform. By using the platform, you confirm that:

• You are at least 18 years of age and online gaming is permitted under the laws of your country.
• You are participating on koi baji in your own name, of your own free will, and using your own funds.
• You understand that gaming carries the risk of financial loss and you are accepting that risk voluntarily.
• You will use koi baji in good faith and free from any intent to deceive.
• All decisions made by koi baji are final and binding.

The following rules must be followed to open and properly maintain an account on koi baji:

• Each person may register only one account. Creating multiple accounts will result in all accounts being closed and balances may be forfeited.
• All information provided at the time of registration must be accurate, complete, and kept up to date.
• It is your responsibility to keep your account password and login credentials confidential.
• Transferring or selling your account to another person is strictly prohibited.
• Any security breach on your account must be reported to koi baji Support immediately.

Koi baji is a responsible gaming platform. No one under the age of 18 is permitted to open an account. Our position on this is firm:

• Koi baji may request age verification documents at any stage of the registration process.
• Failure to submit the required documents will result in temporary account suspension.
• Registering with a false age will result in permanent account closure and full forfeiture of any balance.
• Funds deposited by minors will not be refunded under any circumstances.

The following rules apply to all financial transactions on koi baji:

• Deposits can be made via bKash, Nagad, Rocket, Upay, and other approved payment methods.
• Minimum and maximum deposit limits apply and are updated on the promotions page.
• Withdrawals can only be made from verified accounts.
• Withdrawals are generally processed within 15 minutes to 24 hours.
• Withdrawals to third-party accounts are strictly prohibited — funds must be withdrawn through the same method used for the deposit.
• If a suspicious transaction is detected, koi baji reserves the right to hold withdrawals pending investigation.
• If evidence of money laundering or fraudulent transactions is found, the relevant authorities will be notified.

Koi baji offers a variety of bonuses and promotions. Please review the conditions below before claiming any offer:

• Each bonus comes with its own wagering requirements that must be met before a withdrawal can be made.
• The welcome bonus is available to each member only once; claiming it through multiple accounts will be treated as fraud.
• Withdrawing before meeting the bonus conditions will result in the bonus being forfeited.
• Koi baji reserves the right to modify or cancel any bonus offer at any time.
• Any evidence of bonus abuse or system exploitation will result in account closure.
• Cashback and reward points terms are set separately and will be listed on the promotions page.

The following rules must be strictly observed when playing games on koi baji:

• Intentionally exploiting software bugs, errors, or technical vulnerabilities is strictly prohibited.
• Using bots, automation software, or artificial intelligence to play games is strictly prohibited.
• Colluding with other players to manipulate games is a criminal offence and will result in account termination.
• All game outcomes are determined by a certified RNG (Random Number Generator), ensuring complete impartiality.
• In the event of a dispute over a game result, koi baji's server logs will be treated as the definitive record.
• Koi baji will not be held liable for game interruptions caused by technical issues, though reasonable compensation will be considered.

Koi baji believes gaming is entertainment, not addiction. We genuinely care about the mental and financial wellbeing of our members. To that end:

• Any member can set deposit limits, session time limits, or betting limits on their account.
• Using the self-exclusion option, you can suspend your account for anywhere from 30 days to permanently.
• If you notice signs of gaming addiction, our support team is ready to help.
• Koi baji actively monitors user gaming patterns and will issue warnings where necessary.

Koi baji reserves the right to suspend or permanently close any account for the following reasons:

• Violation of any provision of these Terms and Conditions.
• Registering with false or incorrect information.
• Fraud, use of bots, or system manipulation.
• Operating multiple accounts under the same identity.
• Violation of anti-money laundering laws or engagement in suspicious financial activity.
• Order of a court or regulatory authority.

Whether any remaining balance is refunded upon account termination will depend on the outcome of the investigation. No balance will be returned in cases of fraud.

Koi baji takes the protection of your personal information very seriously. Under our data privacy policy:

• Your personal information will be used solely for account management and legal compliance purposes.
• Your information will never be sold or transferred to third parties.
• All data is secured with 256-bit SSL encryption.
• Information may be disclosed when required by legal authorities.

Koi baji shall not be held liable for the following:

• Game loss due to internet disconnection or technical issues.
• Failure of third-party payment gateways or banking systems.
• Exposure of account information due to user negligence.
• Service disruptions caused by natural disasters, war, or government restrictions.
• Failure to earn expected returns from gaming or incurring financial losses.

Koi baji is committed to resolving all disputes fairly and transparently. If you have any complaints, please reach out to our support team.

Koi baji reserves the right to amend, add to, or remove any part of these Terms and Conditions at any time. When changes are made:

• The last updated date on this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address or displayed on the platform.
• Continued use of the platform after any changes are made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you must request account closure.

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

• Via live chat — available 7 days a week, 24 hours a day.
• Email: [email protected] (responses are typically sent within 24 hours).

Disputes will first be addressed through our support team. If unresolved, they will be referred to independent arbitration. These terms have been drafted in accordance with applicable international gaming laws.